Example project · Automation

An inbox triage and follow-up system

Fewer missed messages and clearer priorities

Example project: it illustrates a typical assignment and its expected results, without describing a specific client.

Faster replies to messages
Fewer forgotten follow-ups

The goal

Reduce missed messages and speed up response times.

Before / after

Before

  • An overflowing inbox
  • Forgotten follow-ups
  • Unclear priorities

After

  • Automatic triage on arrival
  • Follow-ups tracked on a board
  • A 15-minute weekly review

The approach

  1. Automatic triage rules, folders and labels
  2. Reply templates
  3. A follow-up process and weekly review

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A single source of truth and shorter weekly meetings

BeforeSeveral files, several versions of the numbers
AfterOne shared dashboard
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The weekly report produced in minutes instead of hours

BeforeHours of compiling every week
AfterReport generated in minutes
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Data

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A clean pipeline and fewer forgotten leads

BeforeDuplicates and inconsistent fields
AfterDeduplicated, standardised database
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